Gigaset Communications sells some nicely designed and functional cordless phones. I've had the SL785 phone since two years and still like it. It was introduced in Germany in November 2008. In my initial enthusiasm I created a quick video walkthrough of the phone and placed it on Youtube (over 50'000 views).
Gigaset provides software for PC and Mac which allows contact syncing and give users some additional customization possibilities. The Gigaset software is named "Quicksync". A number of firmware updates for these handsets have been provided to customers running Windows OS on their PCs. Alas, the Mac version does not provide firmware updates. This means my phone still has the original firmware, including all the original bugs and some promised but missing functionality which was remedied during later firmware updates.
On an annual basis I ask Gigaset customer support when the Mac version of Quicksync will support firmware updates. The latest version of Quicksync for Mac (v.1.3.2) informs me that I have an old firmware version and need to update it. This is how my discussion with their customer support went this year:
I filled out a form on the Gigaset website on 8 January 2011 and asked this question: "The Quicksync software version 1.3 informs me that my handset has outdated firmware. I have an Apple Mac running Mac OS 10.6.6. Q. How can I update the firmware?"
(Note: The answer to this question is in the help menu of the Quicksync for Mac software on page 1: "The handset software cannot be updated with firmware.")
I immediately received an automated response "Dear Customer, thank you for your e-mail to Gigaset Service. Your request will be processed by our staff as soon as possible - you will be receiving a response from us within a two working days period. Please note: Your request has been assigned a reference number, which you can see in the subject line. This reference number is assigned to your request in order to assure flawless correspondence and allows our personal to address it directly. Thank you very much."
As promised, I received a response after two days (on 10 January 2011):
"Dear Customer, recently you have sent an e-mail request to Gigaset Service. Your request has been forwarded internally for further clarification. We ask you for your comprehension since the reply might take some time. Please note: Your request has been assigned a reference number, which you can see in the subject line. This reference number is assigned to your request in order to assure flawless correspondence and allow our personal to address it directly. Thank you very much. Best regards, Your e-mail support for Gigaset Communications products"
Ok, so my response was another automated response. On 17 January 2011, I received this answer:
"Dear Mr.Bassfeld, Thank you for your e-mail. We are glad to be of assistance.
- Connect your phone to your PC over USB data cable.
- Start the programm Gigaset QuickSync on your PC.
- Establish a connection to your handset.
- Select (SETTINGS) --> (DEVICE PROPERTIES) to open your (DEVICE) tab.
- Click on (FIRMWARE UPDATE).
As I speak German, I don't mind the language mix in their customer support emails. My immediate response was "I'm sorry, but your response was of no assistance to me. If you read my question, you would have noticed that I have an Apple Mac computer running OS 10.6.6. The Quicksync software available for Apple computers running this operating system does not offer firmware update functionality to my knowledge. Or am I mistaken? "
The Gigaset Communications customer support team must think I'm a polyglot, because on February 10, 2011 (!) this email arrived in my inbox: "
Bäste Mr. Ralph Bassfeld
Först och främst så skulle vi vilja tacka er för er förfrågan. Vårt mål här på Siemens är att ge dig som kund ett svar ni är fullständigt nöjd med, och därmed hanteras varje enskild fråga från er med högsta prioritet.
My immediate and succinct response sent on February 10th: "So does the new Quicksync for Mac version allow me to update the firmware of my SL 785?"
To my surprise after only a six day wait, on February 16th, this fantastic news arrived per email:
"Dear Mr.Bassfeld,
Thank you for your e-mail. We are glad to be of assistance.
Yes, of course.Freundliche Grüsse, einen schönen Tag und herzlichen Dank, dass Sie sich für ein Gigaset Produkt entschieden haben.Ihr Gigaset Support Team".This email was followed on 17 of February by another explaining how to do this:
Dear Mr.Bassfeld,
Thank you for your e-mail. We are glad to be of assistance.
- Connect your phone to your PC over USB data cable.
- Start the programm Gigaset QuickSync on your PC.
- Establish a connection to your handset.
- Select (SETTINGS) --> (DEVICE PROPERTIES) to open your (DEVICE) tab.
- Click on (FIRMWARE UPDATE).
This launches the firmware update.
Freundliche Grüsse, einen schönen Tag und herzlichen Dank, dass Sie sich für ein Gigaset Produkt entschieden haben.
Ihr Gigaset Support Team"
On February 19th, my response was:
"Dear Mr (redacted),
I'm sorry, but I'm not intelligent enough to use your QuickSync for Mac v1.3.2 to update the firmware on the Gigaset SL785 and SL78H on my Mac running Mac OS 10.6.6
I am grateful if you would kindly explain how I can upgrade the firmware of these phones by using this software version. In the email, you clearly state this is possible, however in the Quicksnyc quick help file Gigaset Communications does not mention firmware updates as being possible with the Mac version of your software. I did not find the menu item Settings>Device Properties in Quicksync for Mac 1.3.2. Please indicate (preferably with screenshots) how to get to this menu item in Quicksync for Mac 1.3.2.Please note again, that I am on a Mac, not a PC. Best regards,Ralph Bassfeld"The Gigaset Communications customer support team responded on March 10th, 2011. I started to wonder if they were using an online translation program to translate their native German to English.
"Dear Mr.Bassfeld,
Thank you for your e-mail again. I am sorry for the very late respond. I have taken over your case and would like to help you further.
You need to have a pocket with Mac OS x 10.4.9. To pursue a Firmware update you can do it from the handset SL78H. Gigaset QuickSync automatically searches the Internet for new program versions and makes these available for download and for updating the software.As usual, I immediately responded, but couldn't help letting my frustration about the process and Gigaset customer support's lack of proof-reading to start showing through in snarky questions:
"Dear <NAME>,
Please explain what a 'pocket with Mac OS X 10.4.9' is. I only have a 3.06 GHz intel core 2 duo iMac running Mac OS 10.6.6. Do I need to buy new hardware or downgrade my Mac OS software version?
Does my hardware/software combination as described above allow for a firmware update of the SL78h handset?
If I understand you correctly, I can initiate a firmware update directly from a menu setting on the SL78h. What is the name of the relevant menu setting on the SL78 handset that permits me to initiate the firmware update, and how exactly do I find this setting on my handset? Please note that my handset is set to the English language. Also please note that I have a very old firmware version on the phone, as I'm currently using the same firmware version that was present on the phone when I bought it.
What are the necessary conditions for the firmware update via SL78h handset to function? For example, should QuickSync for Mac v1.3.2 already be running on my iMac and the USB cable connection be in place?
Please confirm that my understanding of the firmware update process is correct: the SL78h tells QuickSync for Mac v1.3.2 to automatically search the Gigaset server for firmware updates. The correct firmware update is automatically downloaded and the update process is started automatically and finishes when my handset has finished restarting. If this is not correct, please explain step by step what happens and which actions I need to take at which stage to ensure the firmware is updated.
Thank you for your clear and quick response,
Best regards, Ralph Bassfeld"
Today, March 19th this response arrived.
"Dear Mr.Bassfeld,
Thank you for your e-mail again. A pocket means computer or labtop, hence your computer works fine with Quicksync software.
However I must truly apologize for all the inconvenience. You cannot update the firmware on you MacOS with the Quicksync Software. This information is to be found on the first page in the Quicksync Software manual for Mac, http://customercare.gigaset.com/medias/sys_master/Manual_1_3_0_eng.pdf. You can use the program to exchange data and contacts between your handset and your Mac.
In my ambition to help you I have mixed up the instructions for how to update the Quicksync software, which I stated in the last e-mail, and how to update the firmware in your handset. To update your firmware, you need a PC with an installed Quicksync software. Perhaps you can pursue the update at a friend of yours. Please observe that the handset will continue to work on your Mac after the update
Please follow these steps to update the firmware on a PC:
• Connect your phone to your PC using a USBdatacable.
• Start the "Gigaset QuickSync" program on your PC.
• Establish a connection to your handset.
• Select [Settings] →[Device properties]to open the [Device] tab.
• Click on [Firmware update].
The update process can take up to 10 minutes (not including the download time). Do not interrupt the process or remove the USB data cable. The data is initially loaded from the update server on the Internet. The amount of time this takes is dependent on the speed of your Internet connection. .
The display on your phone is switched off and the message key and the talk key start flashing.
Once the update is complete, your phone will automatically restart.
Freundliche Grüsse, einen schönen Tag und herzlichen Dank, dass Sie sich für ein Gigaset Produkt entschieden haben.
Ihr Gigaset Support Team,
E-Mail Support für Gigaset Produkte
Gigaset Communications GmbH"
After 9 weeks, Gigaset Communications customer support notices that the answer is on page 1 of their user manual. And they still haven't told me if I will ever be able to update the outdated firmware on their premium cordless phones.
I know about Parallels Desktop, Bootcamp and VMware Fusion, but don't want to have to buy these programs and a full license to Windows 7 and spend a day installing the software and configuring my HD just to be able to get a firmware update that fixes the supplier's own software bugs.
An eBook has traditionally been more or less an electronic text-only copy of a paper book, unless it was in static pdf format. The buyer gets immediacy but usually compromises on the reading experience (to which degree is dependent on the eReader/computer/phone screen size) and mobility (eBook tied to a single electronic device, although the Amazon Kindle allows for sharing and synching to a limited number of devices).
In the eye of the buyer, these compromises, the risk of electronic formats becoming unreadable over time and the strong reduction in distribution costs for the publisher amount to a justified reduction in price as compared to the paper version. The eBook provides less value for the buyer than the paper version (these arguments also apply to documents only published as eBooks).
For publishers the discussion should be less about “how much the market will pay for a barebones eBook” and more on “how do we increase the value of the reading experience”. Multimedia and interactive reading experiences, such as those which will be technically possible on the Apple iPad, add value to the reading experience.
As an eBook reader, I want to take advantage of the digital medium to its full extent: immediate dictionary/thesaurus look up of a word; search the internet for references and locations mentioned in the eBook; receive updated/corrected content; highlight, comment, copy and paste book extracts for further reference for a dissertation or review; view video referencing scenes from the book or explaining complex concepts; read the author’s Twitter account or his blog directly from links within the eBook; video chat with the author or other people currently reading the book (not possible on iPad as presented in January 2010); share my thoughts directly through a multitude of social media channels and link to passages from the eBook which can be accessed by others. I also want to be able to share the book or sell it.
Think of new revenue opportunities: in an improvement on the product placement rampant in the movie industry, product placement in eBooks can translate immediately to clicks if done right (unobtrusively and honestly). Enable people to buy the music the author is writing about directly from within the eBook, let the reader rent the cottage, ski the slope, drive the car, live the experience, enter into virtual worlds and games based on the book or rent/buy the movie. Think of how the "Harry Potter" books could be reborn as multimedia experiences with moving pages.
An eBook is no longer a "carbon copy" of written text, but a digital media experience. Stop thinking book.
Update 05.02.10: Interesting post about the future of books in the era of the iPad by Craig Mod
Is this new album by Muse an 80's rock opera revival or just a genial remix of Queen and Depeche Mode?
http://www.museresistance.com/ I haven't decided yet if it is an original composition or just copycat 80's music. 'Uprising' and 'Resistance' sound to me like the former, whereas 'United States of Eurasia' reeks of Freddy Mercury. 'Exogenisis' is pure rock/pop opera, with a touch of Klaus Nomi. Rarely has an album perturbed me so much and I'm not sure why.Zwei Fahrräder wurden im Dezember aus unseren Schuppen gestohlen, welcher direkt neben unserem Haus steht, in Illnau, Schweiz. Das genaue Datum vom Diebstahl kennen wir nicht, da wir die Fahrräder im Winter kaum benutzen.
1x Kinderfahrrad. Marke Wheeler 240 Unisex. Rahmenfarbe Blau. Rahmen Nummer YQ50920179. Haftpflichtversicherungsmarke 56101322628 gültig bis 31.05.09.